MM Consulting Services is a firm that specializes in IT Consulting Services and Organizational Processes Improvement.
Business Process Management Coaching Course
I. General Information
Duration: 32 hours
Pre-requisite(s): None
Maximum Number of Participants: 12
II. Course Description
The Business Process Management Coaching Course introduces the fundamentals of the Lean Six Sigma philosophy and how it applies to everyone's day-to-day tasks. The participant will learn that Six Sigma and Lean are totally separate concepts and how they work together. The participant will continue their exploration of each phase of Six Sigma's DMAIC methodology, including project charters, process mapping, cause-and-effect tools, simple data analysis, process improvement and control methods.
Because of their knowledge of Lean Six Sigma, participants who complete the course will be able to identify process improvement opportunities for escalation to Green or Black Belts and can be a valuable resource within Six Sigma project teams when improving that process, if needed.
Topics covered in class are relevant to all levels of experience.
This course is ideal for any employee of an organization who desires to or is required to know about Six Sigma and its DMAIC methodology.
III. Course Objectives
By the end of the course, participants will have learned:
1. The meaning and uses of the Lean Six Sigma philosophy as a Business Process Management Framework.
2. Each phase of the DMAIC methodology.
3. How to map a process and understand its inputs and outputs.
4. The basics of the Lean methodology.
5. How to apply the Six Sigma mindset in his or her workplace on a daily basis.
IV. Course Outline
Day 1 The Business Process Management Environment
1. Business Process Management and Lean Six Sigma Philosophy
2. Basic Concepts of Six Sigma
3. Define
- Vision and Strategy
- Business Case
- Project Charter
- Stakeholder Analysis / Voice of the Customer
- SIPOC/High Level Map
Day 2 DMAIC and Six Sigma Tools
1. Define (continued)
- Vision and Strategy
- Business Case
- Project Charter
- Stakeholder Analysis / Voice of the Customer
- SIPOC/High Level Map
2. Measure
- Data Collection
- Pareto Chart
- Value Stream Map
- Statistical Methods and Sampling
- Process Capability analysis
- Total Lead time analysis
- Prioritization Matrix
Day 3 DMAIC and Six Sigma Tools
1. Measure (cont…)
- Data Collection
- Pareto Chart
- Value Stream Map
- Statistical Methods and Sampling
- Process Capability analysis
- Total Lead time analysis
- Prioritization Matrix
2. Analyze
- Problem Solving Tools
- Root Cause Analysis Tools
- Lean Thinking Analysis Tools
Day 4 DMAIC and Six Sigma Tools
1. Improve
- Brainstorming solutions
- Lean 5S Methodology
- FMEA
- Error proofing
- 5S method
2. Control
- Implementation Plans
- Data Analysis and Display to measure performance
- Metrics and scorecards